What services provide ADD Energy?

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24/7 Monitoring

We monitor your charging network 24/7. We closely monitor the operation and check that everything is working stably and without interruptions.

2-nd level support continuously takes care of charging stations and reacts with diagnostics and solutions in case of errors even before your customers know that a technical problem has occurred.

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Firmware updates

We make sure that your charging station is always up to date. With remote maintenance, firmware updates are carried out by our technicians in a timely manner.
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Diagnostics

With our service, you can expect a reliable functioning of charging station network. Handling the initial diagnosis of problems at the charging station and automatically correcting errors using predefined processes guarantees fast response times.

Specialists from the support team remotely take care of non-working charging stations and can restore them to operation. If a technician is required on site, we will notify the technical contact as soon as possible.

Services for charging point operators (CPO)

AddEnergy platformas vienkāršums

Simplicity

Simple, scalable operation, automated processes and 360° services, as well as complete control and monitoring of charging infrastructure information, mean that you will be able to effectively manage both small and large infrastructures.


AddEnergy platformas automātika

Automation

Automatic adaptation of the platform to new market conditions


AddEnergy platformas uzticamība

Reliability

Hardware reliability that guarantees that be.ENERGISED always works


AddEnergy platformas klientu atbalsts

Support

24/7 IT support and monitoring

Services for eMobility service providers (EMSP’s)

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Platform

Our cloud platform be.ENERGISED is compatible with almost all current European charging stations, as well as solutions from other e-mobility service providers. Systems are designed to adapt to future requirements as they change.


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Control

Touchpoints like a hotline, app and accounting services, in your corporate design and control over your customer data.


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Station network

Access to the largest roaming network in Europe with more than 250,000 charging points.


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Payment system

Monthly automatic billing gives your customers a perfect overview and cuts your internal costs.

Functionality

be.ENERGISED offers these functions
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Infrastructure

  • Charging processes
  • Charging stations
  • Asset management
  • Identification media
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Predictive Analytics

  • High performance database
  • Customer statistics
  • Infrastructure statistics
  • Graphic data analysis forecasts
  • Simple data interpretation
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CRM

  • Enterprise contacts
  • Personal contacts
  • Contract management
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Additional Tools

  • Charging station finder
  • White Label Customer App
  • White Label Customer Portal
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User Management

  • Client management
  • Group management
  • Enterprise management
  • Single user Management
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Station Marketing

  • Google Place Export
  • GeoJSON Export
  • Parkpocket.com
  • e-Stations.de
  • Going Electric
  • Going Electric
  • Cirantic
  • OpenChargeMap
  • Etc.
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Roaming

  • Roaming Partner Management
  • InterCharge Network
  • be.ENERGISED Community
  • Plugsurfing
  • be.ENERGISED Hub
  • Upstream
  • Next level mobility
  • Sunhill technologies
Addenergy OCPP atbalsts

OCPP Support

  • OCPP 1.2, 1.5, 1.6 un 2.01 (core profile)
  • SOAP/JSON
  • Remote configuration
  • Remote control
  • Firmware update
  • Reservations
  • Load management
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Accounting

  • Outgoing invoices
  • Credit notes
  • Tariff management
  • Prepaid accounts
  • Transaction checking
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Hotline

  • Intelligent helpdesk search
  • Ticket management
  • Caller documentation
  • Cost control