Services
Everything you need for your charging station network, all in one place.
What kind of services are provided by AddEnergy?
24/7 Monitoring
We will monitor your charging network around the clock – 24 hours, 7 days a week. Our Level 2 support team monitors charging stations around the clock, diagnosing and resolving faults before customers are even aware of any technical issue.
Software updates
We will make sure that Your charging station will always be up to date. When using the remote maintenance of the firmware updates in a timely manner is performed by our technical experts.
Diagnosis
Initial fault diagnosis and automatic error correction at the station level ensures a fast response time. Support technicians remotely manage non-operational stations, and you can restore them.
Services for Charging Station Owners
Complete charging infrastructure control and monitoring.
Station Payment Integration
We will ensure that Your station on the e-car drivers will be able to pay using Mobilly and e-mobi apps, and e-mobility applications, and e-mobility for the RFID card. The station will be connected free of charge to the international EMSP Roaming network, enabling payments via apps and RFID cards issued in other countries. The station owner is free to set their own tariff.
Automation
Automated platform in the adaptation to the new market conditions without any manual intervention.
Reliability
Hardware reliability ensures be.ENERGISED is always running.
Support
The 24/7 IT support and supervision throughout the day.
The services in the e-mobility service providers
Platform
be.ENERGISED cloud platform is compatible with almost all Europe in the charging stations.
Customer Control
The customer support of your mobile app, and accounting services are available in the company's design.
Stations in the network
Access to the largest roaming on the network in Europe, with more than 250 000 charging points.
Payment system
Monthly automatic payments to provide customers with the perfect report, and reduce their costs.
be.ENERGISED features
Infrastructure
- Charging sessions
- Charging stations
- Asset management
- Charging identifiers
Data Analysis
- High-performance database
- Statistics of the Client
- Statistics of the Infrastructure
- Graphical data analysis & forecasting
- Easy data interpretation
CRM
- Business contacts
- Personal contacts
- Contract management
Additional Tools
- Charging station finder
- White Label client app
- White Label client portal
User management
- Customer management
- Group management
- Company management
- Individual user management
Channel marketing
- Google's Place In The Export
- GeoJSON Export
- OpenChargeMap
- Parkpocket.com
- Going Electric
- Cirantic
Roaming
- InterCharge network to
- be.ENERGISED Community
- Plugsurfing
- be.ENERGISED Hub
- Next level mobility
- Sunhill technologies
OCPP support
- OCPP 1.2, 1.5, 1.6, and 2.01
- SOAP, JSON
- Remote configuration,
- Firmware update for
- Load management
Accounting
- Outgoing invoices
- Credit notes
- Tariff management
- Prepaid accounts
- Transaction verification
Support
- Broad support availability
- Ticket management
- Caller documentation
- Cost control